Personalised support for
neurodiverse young people
and their families

Helping you find the right tools and support to help
your neurodiverse family thrive, because every
family deserves care as unique as their journey.

How can we help?

We support young people with additional needs, 
and their families, by listening, building relationships and co-creating a pathway of support that can be delivered at home or at our dedicated centre.

We accept private clients, commissions from alternative provisions and local authorities to work as part of Education Other Than At School (EOTAS) packages, with a focus on young people who present with high levels of anxiety, including PDA. 

Having worked with young people and their families in school settings for over 30 years, we recognise a growing gap between additional needs and available resources. We are passionate about doing whatever we can to help those whose needs are not met by mainstream provision.
Our Services

We know that every young person and family is unique. 

That’s why we offer a range of support that can be tailored and combined to meet your individual needs. 

Our flexible approach lets us craft a personalised plan that fits your family and your young person, 
ensuring their experience is as positive, engaging, and rewarding as possible.
 

Tutoring

After establishing felt safety and trust we offer 1:1 sessions online, in person at your home or at our Warwickshire base.

 

Coaching and Mentoring

1:1 or family sessions at your home or at our Warwickshire base

 

Consulting on SEN

Empowering parents/carers and advocating with schools and local authorities.

 

Clubs

We offer evening and weekend clubs for young people, their siblings and their parents/carers.

 

16+ Pathway

We create bespoke packages for young people over 16 including neuroaffirming careers counselling and preparation for adulthood (PFA)

 

Arts Awards

We are proud to be an Arts Awards Centre offering Discover, Explore, Bronze and Silver Awards.



Our Space

We have recently moved into our new base in Hatton, Warwickshire.  

We are in a beautiful rural setting with plenty of parking and away from the hustle and bustle. We have two spacious floors which can be used flexibly for creativity, games, activities and learning.  It has been set up like a home to help young people feel like they can take the next step from home and explore in a warm, welcoming and safe space.

Our Team

Our growing team is made up of people who have a passion for making a difference! 

We bring years of experience in both education and industry with the sole aim of empowering families and young people to live their best lives.  We understand that many of the people we are priviledged to journey with have experienced trauma navigating an education system that has not met their needs.  

Our genuine, caring and flexible approach is what sets us apart and we love thinking outside the box to find solutions that gently move young people from wherever they are to where they want to be, always celebrating their unique strengths.

Lorraine Payne

Director, Educational Consultant, Specialist Teacher and DSL

Andy Payne

Director, Head of Operations and Finance Lead

Tim Lee

Specialist Teacher and Deputy Designated Safeguarding Lead

Sarah Barton

Specialist Teacher, Technology Lead and Artist

 

Lorraine is giving us invaluable advice as we navigate our way through the tricky world of raising an autistic girl with severe anxiety. Our daughter has a lot of school-based anxiety and Lorraine has brought incredibly sharp and refreshing insights and given us new ideas on different strategies at home and in school. Lorraine has acted as an advocate for us in conversations with the school and has fed into the EHCP process. She has also spent a lot of time and effort building up a positive relationship with our daughter through craft and calming activities, which give our daughter an important creative outlet and opportunities for exploration of her anxiety. I would highly recommend Lorraine as a highly experienced professional who has brought new ideas and knowledge to the table.

 

Our son has complex needs and has struggled for years to find a setting where he feels safe, understood and supported. Willow has been the first place where he has genuinely felt secure enough to begin engaging again. From day one, the team took the time to truly get to know him — what helps, what overwhelms him, and what makes him feel calm. Their bespoke, nurturing approach has made a noticeable difference to his confidence and anxiety levels in such a short time. As a family, we finally feel supported, heard and understood, and we are so grateful for everything Willow have done for him.

 

We have had input from Willow as part of an EOTAS package for our 11 year old, for nearly 12 months. It was amazing to connect with the Willow team and find people who totally understood the approach our child needed to their education without having to explain it - low demand, child-led, trauma-informed, relational-safety-led. More than that, a team who validate and champion this approach to education. And who are responsive and fully flexible in their approach. Our child has developed a wonderful relationship with his tutor from the home visits and this has paved the way for a highly successful start attending the new Willow base once a week. To see our extremely demand avoidant, school-traumatised child who struggles to leave the house, run into the Willow base with joy is something we didn't think would be possible. Words cannot express our gratitude. Thank you Willow so much.

 
 
Our Process

At Willow, we know reaching out for support can feel like a big step. 

That’s why our process is simple, reassuring, and built around your child’s needs. From your first enquiry to receiving your personalised support package, we guide you with clarity, kindness, and open communication. Here’s what you can expect at each stage of the journey.
 

Reach Out

Getting support for your young person can be a stressful and lonely process. We understand what you are going through and we are passionate about empowering parents/carers. Get in touch via the webpage or by sending us an email. Tell us as much or as little as you are comfortable with about your young person's needs.

 

Our commitment

We understand how frustrating waiting can be and we do our best to respond as soon as possible and usually within 24 hours. We will answer your questions and if appropriate, we will arrange an initial zoom call to gather more information and to tell you more about what we an do.

 

Resources & Proposal

Following our chat, we will send you any resources or notes from the session. If appropriate we will also send you a proposal of what we can offer, usually set out as immediate, medium term and long term actions. This document will also include all costs and our terms and conditions.

 

You decide

There is no obligation to accept all or any of our proposals. If you would like to chat further we can arrange this. If you would like to accept our proposal, you can email us to confirm and we will liaise with you around next steps.

 

EOTAS -Education other than at school

If your young person has a funded EOTAS package (Education other than at school) and you would like to explore if we can be a part of this, we can liaise with the plan coordinator at the local authority if you give us permission to do so, or you can pass on our details.

 

Ongoing Review & Assesment

We regularly review and assess your personalised plan and the services we provide, checking in with you and your child to ensure the support remains effective, relevant, and responsive to your family’s changing needs.



Get In Touch
  • Hatton Technology Park, CV35 8XB

Please contact us by email in the first instance. We check emails regularly and we will be in contact as soon as possible.